From the end of January 2023, we will be introducing a new Single Point of Access for our Learning Disability Services.
This will mean all new referrals will go to the Single Point of Access Team rather than to the individual community teams, as they do now. The Learning Disability Single Point of Access will be staffed by our clinicians on a rotational basis, and they will receive all new referrals, complete assessments by telephone, before passing the referral back to a local team for an agreed outcome.
We anticipate that this will improve our response time to service users across Hampshire and Southampton and enable consistency across our services.
We are introducing a Single Point of Access within the Learning Disability Service.
This will mean all new referrals to the service will go to the Single Point of Access Team rather than to your local community teams as they do now for screening and to undertake the telephone clinical assessment. Single Point of Access Team will consist of clinicians working from the local team who will work on rota in the Single Point of Access Team. Administration support will also be available.
What will change?
When making a new referral this will need to go to the Single Point of Access Team. The single point of access team will contact you by phone to undertake an assessment. If your referral is better helped by another service, we will provide you with relevant details and let you know.
What will stay the same?
If your referral is accepted, your local team will contact you regarding your referral as they do now.
Why are you changing?
We are changing so that we can provide a more standardised approach to referrals across the service and provide a more timely response to referrals. By having all our referrals coming into one team we can see the demand for our services.
Who can I contact if I have a question about the service or Single Point of Access Team?
You can contact your local team or the Single Point of Access email address email@example.com