Help in a crisis

Mental health support

If you want to talk to someone about how you're feeling, or what you're experiencing, you can contact any of the places listed below. 

If you feel your life is at risk right now, call 999 or head to A&E. 

If you are safe and need someone to talk to, you can get support here: 

Find out more about our Suicide Prevention Campaign - Do you know where to go for help? and #LifeCards

If you life is at risk right now and you feel you might attempt suicide or have seriously harmed yourself - call 999 or head to A&E. Mental health emgencies are serious - you are not wasting anyone's time. 

If you are safe and need someone to talk to you can get support here: 


Call 111 or visit and ask speak to the NHS Mental Health Triage Service.

Our NHS 111 Mental Health Triage Service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need. 

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis .

Please call 116123 (free number).


They offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.     

These services are available 24 hours a day, 365 days a year.

Text 'HANTS' to 85258. (Free service) 

Open 24 hours a day, 7 days a week, every day of the year. 

Trained volunteers are there for you 24/7 to listen and support you to get to a calmer and safe place. Shout is a free, confidential, anonymous service for anyone in the UK. It won’t appear on your phone bill.

Solent Mind have a support line for anyone in Hampshire and the Isle of Wight who feels low, anxious and needs someone to talk to. 

Help and advice is available to everyone. You do not need to be receiving any other kind of mental health support to be able to call. 

Call on: 023 8017 9049

Weekdays: 9am - 7pm 
Weekends - 10am - 2pm 

Kooth is an online counselling and emotional well-being support service providing young people aged 11-25 years (up to 26th birthday) with a safe and secure means of accessing support with their emotional health and wellbeing needs from a professional team of qualified counsellors. It offers:

  • A free, confidential, anonymous and safe way to receive mental health support online.
  • Out of hours’ availability. Counsellors are available from 12noon to 10pm on weekdays and 6pm to 10pm at weekends, every day of the year on a drop in basis.
  • Online Counselling from a professional team of BACP qualified counsellors is available via 1-1 chat sessions or messaging on a drop in basis or via booked sessions.
  • Discussion Boards which are all pre-moderated allow young people to access peer to peer support.
  • Online Magazine full of moderated articles many of which are submitted by young people offering advice and guidance on a huge range of topics.

Mental Wellbeing Hampshire is a partnership of organisation working to support good mental health and wellbeing for Hampshire people. 

You can get help and support on a range of topics including: 

  • specialist help
  • money and debt
  • bereavement
  • armed forces and veterans 
  • work place support 
  • suicide prevention. 

If you are already using our services you can also call your local crisis resolution team (acute mental health) which operate 24 hours a day, seven days a week:  

Safe Haven is a drop-in service in Basingstoke, offering help to those in self-defined crisis. Based at 3 Vyne Road in Basingstoke, it is an out-of-hours walk-in centre, with signposting for other services too.

It provides emotional and practical support to adults experiencing a mental health crisis - in a safe, calm, comfortable, compassionate and non-medicalised environment.

Safe Haven is open evenings, including weekends and bank holidays, 365 days a year between the hours of 6.00pm and 10.00pm. The service covers Basingstoke, Winchester and Andover areas.


This service can offer informal, non-judgemental support and facilities, such as:

  • a comfortable lounge area
  • facilitated, informal peer support alongside other guests using the service
  • space for making drinks
  • wheelchair accessible facilities

The South West Safe Haven is open to those over the age of 18 and live in South West Hampshire. 

This service can be accessed by dropping in at the South West Safe Haven, 111 Leigh Road, Eastleigh, you can text or call 07974 124873 or online by video call available between 5pm and 11pm, 7 days a week, 365 days a year.

We are unable to give medication or therapy.

For more information about the service. 

The Adults’ Safe Haven in Havant provides face to face immediate crisis support if you are struggling with your mental health. No-one will be turned away based on where they live and the service has a Freephone crisis line for those unable to attend physically. 

No appointment necessary, just drop into the Wellbeing hub in Leigh park or call 0300 3031560 to speak to our on-site trained crisis workers, mental health practitioners, or drug and alcohol support team. 

Clients can remain anonymous. Open 6.00pm- 10.00pm 365 days a year.

For more information visit 

The Lighthouse is an informal, non-judgemental, out-of-hours mental health service for anyone over the age of 18 who requires short-term support with their mental health.

If you live in Southampton and feel you are at crisis point with your mental health, you can come and visit the Lighthouse either in Shirley or Bitterne. We are open from 4.30pm - 11:30pm seven days a week. 

The Lighthouse offers a safe space for people in mental health crisis or who may be experiencing highly distressing symptoms but who have no urgent physical health needs. There are two locations of the Lighthouse; Shirley and Bitterne. 

Where are the services located?

147 Shirley Road, Options wellbeing, The Annexe, Southampton, SO15 3FH

432 Bitterne Road, Bitterne Village, Southampton
SO18 5RT

How to access the service

You can access the service by visiting:

You will be taken to a virtual waiting room and then be asked for your full name and DOB. You can get video support, online chat or call support on this service. Please note you do need internet access to use the link.

Alternatively you can drop-in to either venue between the hours of 4:30pm and 10:30pm. Please note, face to face support ends at 11:00pm. If you are unnable to drop in and do not have internet access, you can text Lighthouse to 07789390812Lighthouse logo.jpg

Everyone over the age of 18 who is in crisis or struggling with their emotional wellbeing is welcome at The Oasis.  They provide a safe and supportive environment for those experiencing, or seeking to prevent, a mental health crisis.

The staff and volunteers at The Oasis” listen without judgement; they respect people at all times and support those in crisis. They will not share your personal information unless they have your permission or they have to because of our duty of care to protect your health, safety and wellbeing and that of others. 

You need to book a time slot at The Oasis before turning up. Please contact 0800 772 0527 in the first instance. We will offer you a time slot with support given via telephone, video or face to face depending on circumstances.

Aldershot Safe Haven is for adults experiencing a mental health crisis. 

It is open 365 days a year.

  • 6pm-11pm Monday to Friday
  • 12.30pm - 11pm weekends and bank holidays.

You can talk to someone who knows what you're going through, drop-in for peer or wellbeing support. 

They are also available to offer crisis support virtually using the link:

This virtual service is available during Aldershot Safe Haven's usual operating hours.

Havant & East Hants Children and Young People’s Safe Haven is an out of hours crisis support service for any young person in the Havant Borough aged 11-17 years old.

You can book an appointment by calling 0300 303 1580 or email between 5pm – 8pm Tuesday, Wednesday and Thursday. Last appointments are at 7.30pm.

The Lookout offers short-term supported housing to people in the early stages of a mental health crisis.

It has seven peaceful individual bedrooms, an activity area, shared kitchen facilities and quiet spaces which are now available 24/7 to those in need. The service is being run by Sanctuary Supported Living in partnership with Southern Health. Project workers and peer support staff work with clinicians to give people a safe place to recover and stabilise before returning to their own accommodation.

The service is available for people in need of support for short stays (up a maximum of 28 days).

The Lookout is based in Kennel Lane, Littleton (SO22 6PT). For more info, email

Physical health 

If you have a concern about a physical health problem out of hours, speak to your GP. They will have their own out of hours arrangements to ensure you receive the care and treatment you need.

You can also call 111 for out of hours help or get online help at:

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the phone:

  • go to (for people aged 5 and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice

Further information 

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Urgent treatment centres (UTCs) are GP-led, open at least 12 hours a day, every day, offer appointments that can be booked through 111 or through a GP referral, and are equipped to diagnose and deal with many of the most common ailments people attend A&E for.

Find an Urgent Treatment Centre or Minor Injuries Unit near you:

You can also find urgent care services near you by entering your postcode on the NHS website.

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident
  • Less severe injuries can be treated in urgent care centres or minor injuries units.

If you're not sure what to do NHS 111 can help if you need urgent medical support. 

They will ask questions about your symptoms so you get the help you need.

If you need to go to A&E, NHS 111 will book an arrival time. This might mean you spend less time in A&E. This also helps with social distancing.  

You can get help from or call 111. It's available 24 hours a day, 7 days a week.

How to find your nearest A&E
Not all hospitals have an A&E department, you can find your nearest A&E on the NHS website


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