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Electro Convulsive Therapy - improving the pathway for patients and staff

Electro Convulsive Therapy - improving the pathway for patients and staff

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To minimise waiting time for ECT treatment and other wasted processes associated with the pathway.

"We aim to reduce waiting times to improve experiences and reduce the distress and frustration some patients can feel, as well as improve processes to enable staff to spend more time on the ward." 

Patients told us that ECT is a very important treatment, however waiting times can be a problem, and that consistency of staff would make a difference to their experiences. They also said that having peer support available would be beneficial to them, and this became more apparent during the workshop week.

After the initial data collection period the Rapid Process Improvement Workshop examined all the feedback and allowed the group to explore the possibilities of how the service could look in the future.

The greatest change is to develop a Trust wide service, to be implemented by mid 2019; a shift from the current service which is delivered from three sites for patients from all over Hampshire. In addition the booking system for transport has been completed redesigned to make it more convenient and effective for patients, with changes in place already.

A role for a peer support worker for the ECT service is also being developed to bring greater support for patients where they need it, some someone who understands their anxieties and experiences, and can work with the teams to continue making effective improvements.

Laura, a patient who credits ECT with her recovery, took part in the workshop week and said during the presentation: "I feel really part of this process and making improvements. My birthday is in a few weeks and I can honestly say this is the first time in a long time that I am actually looking forward to it, so thank you."
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