Informizely customer feedback surveys

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Policies and procedures

You can download all of our Trust policies and procedures. They're split into two categories according to the type of service being provided. 

Reference number
SH NCP 11
Title
Complaints, Concerns and Compliments Procedure
Policy
- 539KB
Description
This document sets out the procedure for receiving and handling different types of feedback appropriately and for using the information gained for organisational learning.