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Give us your feedback - comments, complaints and compliments

Contact us

Tell us what you think – we welcome all feedback.  

Please note, we can only deal with complaints, comments, concerns and compliments regarding Southern Health NHS Foundation Trust. 

If you were cared for by another Trust, you will need to contact their Complaints and PALS team directly. 

If you are not sure whether you have been using our services, please visit our service directory.

You can contact us in the following ways:

  • By phone          023 8087 4065

  • In person         by making an appointment on 023 8087 4065

    *This number is answered between 9.00am - 5.00pm, Monday to Friday. At all other times, you may leave a message on our answerphone and we will get back to you as soon as possible and within one working day. 

  • By writing to   FREEPOST RSJL- JXSX-ATUE 
                            Customer Experience Team
                            
    5 Sterne Road
                            
    Tatchbury Mount 
                            
    Calmore 
                            
    Southampton
                            
    SO40 2RZ

  • Fax                  023 8087 4178

  • Email               hp-tr.customerexperience@nhs.net  


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Customer Experience Team

If you need any other arrangements to be made in order to contact us, we can organise this for you, including access to an interpreter. 

You can also put any concerns or complaints onto CD, video or audio tape if you prefer. 

If you contact the Chief Executive in writing then your letter will be passed to the Customer Experience Team to make contact with you on her behalf.

 

Related information

Making a complaint

Comments, concerns and compliments

Frequently asked questions

Contact Customer Experience Advisors
The Customer Experience Advisors can also be contacted by area:
Alton Hospital

02392 310419

Fleet Community Hospital: 01252 813860

Lymington New Forest Hospital: 01590 663089

Tatchbury Mount:  023 8087 4065