Transforming our services: Acute and Crisis Mental Health

We want to deliver a strong and inclusive mental health service to provide the very best access, response and treatment to those experiencing acute mental health conditions, and supporting them when they are in a crisis.  To achieve this, these are the things we are doing to transform our mental health services:-

  1. Provide Home Treatment that ensures service users have access to 24/7 high quality, community based, recovery focused crisis mental health as another option to an acute inpatient admission
  2. Create community based services that people can access when they are in crisis rather than the A&E
  3. Deliver a recovery focused crisis and inpatient services that allow service users the ability to co-design a package of support and treatment to truly support the service user.
  4. Offer high quality and appropriate 24/7 crisis mental health support when attending the A&E or as a patient in an acute hospital
  5. Ensure hospital admissions are focussed and therapeutic which are the least restrictive, time limited, holistic and part of a wider plan which includes focussing on seamless flow between supporting community services
  6. Provide inpatient care close to the service user’s community

Mental Health does not have boundaries where it “sits”, therefore neither should our approach.  We work closely with many partners including across the age-range, older and young people, health provision partners, GPs, Acute Hospitals, and the Ambulance Service, the Police, partners from the Local Authority as well as Third Sector organisations. 

Improve access, response and treatment in the community

Meet national standards for crisis care, develop trauma-based therapies, and build on our NHS 111 Service Developing alternatives to admission, such as the Lighthouse, The Lookout crisis house and  safe havens.

Increase Access to Intensive Home and Community Treatment

Provide treatment at  home or in the community that mirrors the intensity of support associated with an admission. To ensure we meet the needs of individuals that require increased intensity of support in the least restrictive way 

Increased Bed Capacity, Treatment and Flow

Increase bed capacity in our acute hospitals, open a new female psychiatric intensive care unit (PICU), reduce delays to discharge, and achieve accreditation for our services.

Access to Mental Health Emergency and Ward Based Care when in Hospital

Access to 24/7 accredited psychiatric liaison services in all our acute local hospitals to ensure quicker and targeted support.

‘The Lookout’ opens in Winchester : Southern Health NHS Foundation Trust

The Safe Haven in North Hampshire 

Intensive Intervention Programme

Intensive Intervention Programme is a new way of supporting patients with high impact behaviours and needs, normally associated with EUPD emotionally unstable personality disorder. It’s made up of a multi-disciplinary team including a nurse, OT tech, social worker, psychologist, and psychiatrist – who identify patients that are at risk of admission to or ready for discharge from a psychiatric hospital and work with them to support them in a variety of ways to keep them out of hospital.
Hear from Alice North, clinical nurse specialist in liaison psychiatry and Lucie Ferris, an OT Tech, and their role in the IIP, the work they are doing to support patients with EUPD and what a difference this way of working is making, not only to the patients and their carers, but also to staff, who now feel part of the solution.

Listen to our latest podcast Alice And Lucie Podcast V1 by NHS Southern Health QI (

How you can get involved?
As a Trust, we want to make sure that any changes made to our services take into account the views of everyone involved to ensure we meet the needs of the communities we serve.

Those using our services know what changes are needed, so we welcome carers and service users to get involved in improving our services.

Please do get in touch with us to discuss how you can help.

Who to contact?
Clinical Lead: Graham Webb
Transformation Lead: Becki Killham 

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