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What is a video appointment?

A video appointment is a way to meet with us without needing to travel.  You and your practitioner will be able to see and hear each other using a secure online service.

If you find it difficult to get to your appointments in person, this could be an easier option for you.  Some patients choose video appointments so that they don't need to leave home or work.

For others it means they can bring someone to the appointment who wouldn't be able to attend in person.  

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Download the patient leaflet

Visionable Live Clinic Portal Guidance - Click the image below 

 Visionable Client Guidance - Click the image below        

 Zoom Patient Guidance - Click the image below 


If any of the following teams care for you please use the Live Clinic Portal Information:

  • Children's Services (inc. Children in Care, Health Visitors, LAC (Looked After Children), School Nurses
  • CCS - Continence Care Service
  • Diabetes
  • Falls
  • italk
  • Multiple Sclerosis
  • MSK Physios
  • Orthopaedic Choice
  • Pain Management
  • Parkinson's
  • Perinatal Community
  • Podiatry
  • Respiratory
  • Tertiary Psychiatric Service
  • WHENS Enteral Feeding
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If the following teams care for you please use the Client Information:

  • Community Mental Health Services
  • Eating Disorders
  • Forensic Services
  • Frailty Services
  • Learning Disabilities
  • MARC
  • Mental Health Services (inc. Acute, Adult, CAMHS, Older People's)
  • Palliative Care
  • Psychology Services (inc. EIP)
  • Rapid Assessment Unit
  • Tissue Viability

Zoom patient guidance - click the image above

Patient FAQs - Audio

Patient FAQs - Video

Patient FAQs - Connectivity

Patient FAQs - Access

Patient FAQs - General

Always allow your microphone when prompted


You are not on mute 

Your volume is turned up

Your clinician is not on mute

Your clinician's volume is turned up

Always allow camera when prompted

Provide your clinician with details of your device prior to your meeting if possible

See guidance on how to join your appointments 

Live Clinical Portal


Rejoin using the same link you were sent via SMS or email.  

If you are unable to rejoin your clinician will contact you by telephone.

You can join up to 15 minutes beforehand
Video Appointments are free whilst connected to WiFi
Video Appointments should be held in a secure and safe space to ensure your confidentiality is not breached 

No.  We have easy to follow guidance on the Trust public 

Live Clinical Portal


Talk to your clinician as most Services are offering Video Appointments

Your clinical team will send you an invitation by SMS text or email dependent upon your device. 

Enable camera and microphone. 

The system works with Chrome, Safari, Firefox and Edge.

Yes - no patient information is stored within the system.

You cannot enter a meeting unless you have been invited by the clinician. 

Each consultation is accessed using a unique URL. 

Video Appointments are not recorded.

Yes. You will meet online with a member of your clinical team, just as you would if you were meeting them face to face.

Talk to your clinical team who will advise and support you in the use of this new technology.  

We want to do everything we can to make this new experience a good one for you.

Follow the same procedure as you would for a face to face consultation - contact the team to rearrange the appointment.
No - none of the video appointments are recorded.
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