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Video Appointments

What is a video appointment?

A video appointment is a way to meet with us without needing to travel.  You and your practitioner will be able to see and hear each other using a secure online service.

If you find it difficult to get to your appointments in person, this could be an easier option for you.  Some patients choose video appointments so that they don't need to leave home or work.

For others it means they can bring someone to the appointment who wouldn't be able to attend in person. 

I have a video appointment booked what do I need to know?

  • It is advised that you are connected to Wi-Fi to ensure that you have a stable connection. This will also ensure that you do not incur any data charges from your provider

  • Make sure that no one is using streaming services (e.g. Netflix) in your property as this will impact the connection speed.
  • Be mindful that particularly bad weather could affect signal

How do I find out what version of software my device is on

Apple Device (iPhone/iPad) - Requires IOS version 12.2 or higher

  • Click Settings > General > Software Update

Android Devices (e.g. Samsung phone/tablet) - Chrome version 64 or higher

  • Open Chrome>click the three dots top right corner … > Settings > About Chrome

Microsoft Devices (Phone/Tablet/Laptop)  - Chrome version 64 or higher

  • Open Chrome>click the three dots top right corner … > Settings > About Chrome

Patient Leaflet.png
Download the patient leaflet

Frequently Asked Questions for Patients

A Video Consultation uses video conferencing technology to allow the patient to remotely consult with their care team
We have worked hard to ensure the system is easy and logical to use. Joining an appointment only requires you to click on a link sent to you by email or text message.
Video Consultations are being provided by a variety of our services. Please discuss this with your care team to see if this is currently available.
Your clinical team will set up a Visionable appointment and send you an invitation by email and/or an SMS which will explain exactly how you join the online consultation. You can use a PC or an Apple or Android device to access your appointments.  You will need a microphone and camera enabled, which is usually built into your device already. The system works on the following browsers: Chrome, Firefox, Safari and Edge.
Yes - no patient information is stored within the system.
You can not enter a meeting unless you have been invited by the clinician. Each consultation is accessed using a unique URL. Video Consultations are not recorded.
Yes. You will meet online with a member of your clinical team, just as you would if you were meeting them face to face.
Once you are back online you can rejoin the call using the link you received by email and/or  SMS. In the meantime the clinician may contact you separately to ensure you are OK.
Follow the same procedure you would with a face to face consultation - contact the team to rearrange the appointment.
Please talk to your clinical team. They will advise and support you in the use of this new technology.  We want to do everything we can to make this new experience a good one for you.
No - none of the video appointments are recorded 

The appointments do not cost anything providing you are using Wi-Fi.

It is advised that you are on Wi-Fi to ensure you do not incur data charges from your provider.

Apple Device (iPhone/iPad) 

Version 12.2 or higher

Android Devices (Samsung phone/tablet) 

Chrome version 64 or higher

Microsoft Devices (Phone/Tablet/Laptop)

Chrome version 64 or higher

Further information

For more information on how to find out what version of software you are on please check the section on this page called- "I have a video appointment booked what do I need to know?"

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