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Southern Health NHS Foundation Trust Southern Health Covid-19 Service Changes

Video Appointments

April 

366 new Visionable registrations for staff

 5,192 video appointment calls with a total of 169,634 minutes

Feedback

I work for the Health Visiting Team in Children's Division, we play a vital role in our families lives and it is so important we are still able to offer our services during this Pandemic. Being able to still see our families via video appointments is so reassuring and useful for both us professionals and our clients.

Able to see my patient transferring and her posture

After a long spell in hospital it was great to be able to see the client again, and this aided our connection.

It was really helpful to see someone’s face. It made the meeting more personal compared to just a phone call. I was able to show my son doing key parts of the ASQ assessment which was incredibly helpful.                  

What is a video appointment?

A video appointment is a way to meet with us without needing to travel.  You and your practitioner will be able to see and hear each other using a secure online service.

If you find it difficult to get to your appointments in person, this could be an easier option for you.  Some patients choose video appointments so that they don't need to leave home or work.

For others it means they can bring someone to the appointment who wouldn't be able to attend in person.  

Frequently Asked Questions for Patients

Please turn off your microphone by pressing the microphone button on the screen, if this doesn't work please leave and re-enter to refresh the screen.

 

If the steps above do not work for you, please provide your clinician with the following information:

 1) Device being used (phone, tablet etc.)

 2) Type of device being used (Apple, Android)

 3) Connected to Wireless (Yes or No)

Please turn off your camera by pressing the camera button on the screen, if this doesn't work please leave and re-enter to refresh the screen.

If the steps above do not work for you, please provide your clinician with the following information:

 1) Device being used (phone, tablet etc.)

 2) Type of device being used (Apple, Android)

 3) Connected to Wireless (Yes or No)

Make sure that your headset or earphones (with mic) are plugged in before your call. 

We have worked hard to ensure the system is easy and logical to use. Joining an appointment only requires you to click on a link sent to you by email or text message.
Video Appointments are being provided by a variety of our services. Please discuss this with your care team to see if this is currently available.
Your clinical team will set up a video appointment and send you an invitation by email and/or an SMS which will explain exactly how you join the online consultation. You can use a PC or an Apple or Android device to access your appointments.  You will need a microphone and camera enabled, which is usually built into your device already. The system works on the following browsers: Chrome, Firefox, Safari and Edge.
Yes - no patient information is stored within the system.
You can not enter a meeting unless you have been invited by the clinician. Each consultation is accessed using a unique URL. Video Consultations are not recorded.
Yes. You will meet online with a member of your clinical team, just as you would if you were meeting them face to face.
Once you are back online you can rejoin the call using the link you received by email and/or  SMS. In the meantime the clinician may contact you separately to ensure you are OK.
Follow the same procedure you would with a face to face consultation - contact the team to rearrange the appointment.
Please talk to your clinical team. They will advise and support you in the use of this new technology.  We want to do everything we can to make this new experience a good one for you.
No - none of the video appointments are recorded 

The appointments do not cost anything providing you are using Wi-Fi.

It is advised that you are on Wi-Fi to ensure you do not incur data charges from your provider.

Frequently Asked Questions for Staff

You are able to unlimited licensed people (staff who have registered for Visionable) on a call, but are only able to have two unlicensed people  (e.g. patient with iPad and relative with MS Laptop)
You can send from the generic video appointment mailbox. To find out how to do this click here

Make sure that your headset or earphones (with mic) are plugged in before your call. 

If possible please advise your patient to do the same

Yes you can support your patient by looking at their technical setup (i.e. microphone, speaker and video) Please follow the guide here

Please ask them to turn there camera off by pressing the camera button on the screen, if this doesn't work please ask them to leave and re-enter to refresh the screen.

If the steps above do not work for you, please contact the project team with the following information:

 1) Device being used (phone, tablet etc.)

 2) Type of device being used (Apple, Android)

 3) Connected to Wireless (Yes or No)

Please ask them to turn there microphone off by pressing the microphone button on the screen, if this doesn't work please ask them to leave and re-enter to refresh the screen. 

If the steps above do not work for you, please contact the project team with the following information:

 1) Device being used (phone, tablet etc.)

 2) Type of device being used (Apple, Android)

 3) Connected to Wireless (Yes or No)

No patient information is stored. Other data is stored in the database associated with Southern Health only. This database is located on a virtual machine on an instance within the AWS environment and is encrypted.

No participants can enter a meeting unless they are invited by the clinician. Each appointment is accessed using a unique URL. Video Appointments are not recorded.

The Video Appointment supports any computer that has an internet connection webcam and microphone.  Patients can connect with the system through a computer or through Android and iOS platforms.  Internet requirements - the service will work on a minimum internet speed of 256 Kbps.  The quality of the video is directly dependent on the speed of the internet.  

The service works on the following browsers: Chrome, Firefox, Safari.

Patient Guidance - click the image below 

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Video Appointment Guidance - click here

Staff Guidance – click the image below

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Visionable Staff Guidance

Further Information 

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Download the patient leaflet
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