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Help in a crisis

Coronavirus (covid-19)

If you think you might have the coronavirus please contact NHS 111. You can use their online coronavirus service that can tell you if you need medical help and advise you on what to do.

Do not go to a GP surgery, pharmacy or hospital. Stay at home if you think you have the coronavirus.          

How you get help out of hours will depend on the service you need. If you're not sure, speak to your GP or call 111for health advice and information.


If it's an immediate, life-threatening situation, always call   999.

Find your local  Emergency Department  

Mental health

If you want to talk to someone about how you're feeling, or what you're experiencing, you can contact:    

  •  111 -  Mental Health Triage Service  - can be accessed by phone by dialling 111 and online at

    Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit and speak to the NHS Mental Health Triage Service.

    Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

    The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need. 

    This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis .

  • Samaritans   116123 offers a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

  • Text service  If you’re experiencing a personal crisis, are unable to cope and need support, text Shout to 85258. More information available on SHOUTs website

These services are available 24 hours a day, 365 days a year.

If you already use our mental health services, your care co-ordinator will have provided you with details of what to do out-of-hours if you feel you need help. This information may be on your leaflet introducing you to the service,  on your care plan, or your crisis plan. 

If it’s an immediate, life-threatening situation always call 999. 

#stayalive app - This app is a pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. 

The Lighthouse  

If you live in Southampton and feel you are at crisis point with your mental health, you can come and visit the Lighthouse, which is open 4.30pm - 12.00am (midnight) seven days a week. The Lighthouse offers a safe haven for people in mental health crisis or who may be experiencing highly distressing symptoms but who have no urgent physical health needs. It avoids having to visit Southampton General’s Emergency Department.  

If you are already using our services you can also call your local acute mental health team which operates 24 hours a day, seven days a week:

The Safe Haven 

The Adults’ Safe Haven in Havant provides face to face immediate crisis support if you are struggling with your mental health. No-one will be turned away based on where they live and the service has a Freephone crisis line for those unable to attend physically. 

No appointment necessary, just drop into the Wellbeing hub in Leigh park or call 0300 3031560 to speak to our on-site trained crisis workers, mental health practitioners, or drug and alcohol support team. 

Clients can remain anonymous. Open 6.00pm- 10.00pm 365 days a year. For more information visit 

Physical health 

If you have a concern about a physical health problem out of hours, speak to your GP. They will have their own out of hours arrangements to ensure you receive the care and treatment you need.

You can also call   111 for out of hours help.

Minor injuries 

We also have a minor injuries unit at Petersfield Hospital which is staffed by nurses who can assess and treat people over the age of two who present with minors injuries. 

To access most of our services you will need to be referred by your GP or health professional. If you’re not already using our services you’ll normally need to be referred by your GP or health professional.     

There are some services you can refer yourself to, such as iTalk(psychological therapies service) and our learning disability services.

You can use our service finder to find out more about how to access our services. If in doubt, speak to your GP or health professional about your health needs.


Useful Links: 

999 for immediate, life-threatening situations 

Mental health 
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