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Southern Health NHS Foundation Trust

Diabetes services during Coronavirus

In keeping with current advice from Public Health England we have made some changes to the way we deliver our services to our patients.

  • Our face to face clinic appointments have been cancelled, some of these will be switched to a telephone review, where possible, and we are currently contacting everyone with a booked appointment to inform them of the situation.
  • Our group diabetes education sessions have now moved to video sessions rather than face-to-face education sessions. These are available on this website.  
  • We apologise for any inconvenience this causes. 


Due to the evolving nature of the pandemic, we anticipate the disruption to services may last some time and we are taking the appropriate advice for future service planning.

Concerns about your diabetes

If you’re worried about your diabetes, or feel you aren’t managing, please call our helpline on 0300 003 0120*, Monday to Friday, 9-5, and select ‘Option 1’.  If you leave your contact details, one of our Diabetes Specialist Nurses will return your call. Alternatively, if it’s not urgent you can email us at and we will get back to you in due course.

*Please note that this is not an emergency service; for urgent medical attention, please call your GP, GP out-of-hours, or NHS 111. For any life-threatening emergencies, please dial 999.

TREND-UK have released updated sick-day rules leaflets. These leaflets will give people essential information on what to do when they are ill.

Download the leaflets now by clicking on the links below:

·         Type 1 diabetes: What to do when you are ill

·         Type 2 diabetes: What to do when you are ill

Information about coronavirus

Information and advice is being updated frequently – please see the NHS and websites for the most recent advice:

·         NHS: NHS coronavirus page

·         GOV.UK

For advice for people living with diabetes:

·         Diabetes UK has a section on their website: Diabetes UK website

·         For nutrition and dietary advice: The Association of UK Dietitians website

Information for Health Care Professionals (HCPs):

We have switched to offering a remote telephone service only. 

If you have any urgent referrals please call us on 0300 003 0120 or email our SHFT.diabetes@net using our normal referral form. We thank you for working in partnership with us.

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