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Our team includes Nurses, Physiotherapists  and Advisors who can offer support, assessments, treatment and advice to individuals over 18 years of age who have bladder and or bowel problems.

The Continence Service can also provide advice, education and support to other members of the healthcare profession throughout Southern Health  as well as support to carers and families. 

Accessing this service    

We see individuals via video appointment, telephone appointment, in clinics or at home. (Please be aware there may be some areas that we do not cover due to Service Level Agreements (SLA)).    

Click here to find out how this service is effect by COVID-19    

Make a self-referral   

You can self refer yourself to the team for help and support. Please download the continence referral form and return to us as soon as possible. You can also

Access to continence products

If you are currently receiving continence products and have a question or  would like to speak to someone around changing your products please call our Basingstoke hub on 01256 376565

What our patients say:

 "A lovely lady from your team called me today. I was nervous but she put me at ease straight away. The information she gave me on the first call helped me so much, there were things I was doing wrong but have now put right! I am so grateful to her, a lovely lady, and another ‘angel’. I will clap for her on Thursday and you are lucky to have her working for you. Thank you for making my life so much better!"

"I was very pleased with the way I was treated. Incontinence is rather personal and something one doesn’t like to talk about. I was put at ease and I was able to talk about my journey and felt listened to."

"Our resident felt really pleased with the service and felt she was listened to and that her views were important. Sometimes people in care homes feel their autonomy is removed and that they are a bystander to decisions being made for them. We really appreciate the fact you were able to do this."

"So many people don’t know about this service or are reluctant to use it. It has changed my life. Thank you!"

Bladder and Bowel Carers Support Group (BaBS)

Do you support someone with continence problems? Would you like an opportunity to share experiences with others?

Why not come and join our informal online support group, open to anyone who provides care or support to a family member or friend. A safe space to connect with carers, to listen, share experiences and gain information/

There will be no obligation to turn cameras on, just grab yourself a hot drink and give yourself some ‘me time’ to chat with others.

Join Zoom Meeting:

Meeting ID: 686 6544 9183


Passcode: 511925

Further information and Contact us



We are currently in the process of creating a 'what to do whilst you wait for your appointment' booklet that will include hints and tips to improve and support your continence at home. 

In the meantime, you can also find out more about incontinence via these links: 

Find out more about bowel incontinence

Find out more about urinary incontinence 


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