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We are continually looking for ways to make our services the best they can be for all of our service users, families and carers. Your feedback on how we are doing will help us to achieve this. By listening carefully to you, we can better understand what you want and need and how we can best support you. 

By working together, we can bring about real and lasting improvements. We know from experience that the people who use our services are the true experts on how those services should be developed and delivered. Your views and experiences help us to improve services for everyone who uses them.111

Get involved
Find out how research could support those who care for people with dementia and for patients who have dementia’

  We are really keen to provide people with a variety of opportunities to get involved with our work and put them in the driving seat so they can let us know what they’d like to do and how much time they can give.

There are many different ways to be involved in improving and shaping our services.

If you are interested in issues related to carers, you may wish to specifically contribute to Southern Health's local carers groups.

  • Become a member of our Foundation Trust
  • Volunteering is a great way to become involved with the trust
  • Brighterway Charity
  • Join the Families First Group - see information below for further details
  • Join the Working in Partnership Committee - see information below for further details


  • Join one of our Carer Support Groups - see information below for further details, or contact your local team to enquire about their support groups, or contact  



Below is some information about local and national consultations where you can get involved and have your say: 



NEW! Business case for a Patient and Carer Advice and Liaison Service (PALs)

Within the Patient and Public Engagement team, we are developing a business case for a PALs service within the Trust. The purpose of the PALs team is to pick up the support and advice for patients, their families and carers who have concerns or problems within our Trust services but would prefer not to go down the formal complaints route. Alternatively, people may just wish to share their experiences with us. The PALs team will be a group of staff who are impartial, supportive and empathetic to the needs of patients and carers within the Trust. We are looking for comments, thoughts and feedback from our staff, patients, carers and the public in the form of a SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats). To share your thoughts, please visit the following link to our ideas board To add your comments, click the little green + symbol next to the relevant section. Deadline for comments: 25th September 2020.

Thank you for sharing your thoughts with us to aid with our business case.


New Carers Support Group: North Hampshire Carer Support Group: Mental Health 2020
Together with our colleagues at Andover Mind, we have developed a new carers support group in response to requests from carers. We have developed a toolkit to enable staff within the Trust to create carer support groups within their services. This is currently being piloted within the Mid- and North Hampshire area, including Andover, Basingstoke and Winchester. Please click here to download our flyer and join us for our upcoming meetings.

When: once a month on Wednesdays (see flyer for details of dates)

Time: 6pm-7:30pm

Via: Zoom Video Conferencing

To sign up, contact:


Carers Zoom Catch up - during Covid-19 lockdown

At the start of lockdown, we developed a Zoom group for carers to continue to catch up and share their experiences. As the group developed, we have collectively decided to continue with our Friday catch up sessions. We now also invite special guests to join us and tell us more about their services or aspects of providing care that may be useful and informative for the attendees.

When: Every Friday

Time: 10am-11am

Via: Zoom Video Conferencing

To sign up, contact

We have established a Families, Carers, Families and Friends group to support the health and wellbeing of carers, families and friends. 

Southern Health are supporting the implementation and delivery of the Hampshire Joint Carers Strategy and the Southampton Strategy. 

Download the Terms of Reference for this group. 

We have established a Trust wide group of patients, service users, carers, voluntary sector and community groups to support our engagement agenda. 

Key aims of the group include: 

  • Providing information and feedback from/to the Trust on current policies and strategies 
  • Contribute to and influence service change and development 
  • Agreeing priority areas of work for the group


Download the Terms of Reference for this committee.

Southern Health Foundation NHS Trust is committed to working together in partnership with people to ensure that the services we provide are of high quality and are delivered in a comfortable, caring, compassionate and safe environment. We want to work together with service users, patients, families and carers so that they have a say in their care and treatment and help us to understand how services can be improved.

It is vital, therefore that we use the insight gained from our population in a robust and meaningful way. To support this process, this report outlines some of the key patient insight information that has been fed back to Southern Health during the last six months. The report is categorised into “Sources of Information” in order to provide clarity as to the mechanism that has been used to gather the information. A selection of both narrative and statistical methods has been used. It should be noted that a wide variety of information has been gained throughout the six month period, with positive feedback being provided, as well as information regarding potential areas for development.

Download a copy of the latest report here. 

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