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Carers, Friends and Family

Help and support for carers, families and friends

Click here to download a list of local and national services and organisations for service users, carers, families and friends

Examples include:

Princess Royal Trust for Carers in Hampshire - Offers information, support, advice and emergency respite services for all carers in Hampshire. Phone: 01264 835246 or email 

Carers Together in Hampshire - Carers Listening Active Line (Mon-Fri: 10am-9pm, Bank Holidays and Weekends: 10am-4pm). Phone: 08000 323 456 or email

Andover Mind Carers Support and Dementia Advice Services - Carers Support service for all Hampshire. Phone: 01264 332297 or email

Portsmouth Carers Centre - Provides advice and support to unpaid carers living in Portsmouth. Phone: 02392 851864

Carers in Southampton - Provides advice and support to unpaid carers living in Southampton. Phone: 02380 582387

Hampshire Young Carers Alliance - Support, information, advice, signposting for young carers. Phone: 02380 902 465. Website:

Connect to Support Hampshire - Comprehensive website and app for service users, carers and staff

For further information and to get involved in our work within the Southern Health Trust, please contact


Further support and help during Covid restrictions

There is support available for patients who are shielding, and this is being co-ordinated through the City Council COVID support hub and SoLinked. Please read this following webpage to understand more for Southampton residents:

The Hub will enable the council to respond to requests, using our own resources and voluntary sector, the community, and faith sector partners to deploy help quickly.

It will provide:

  • A dedicated helpline for Southampton residents - 023 8083 4800, open Monday to Friday, 8.30am to 5pm if you are in a vulnerable group, in critical need and have no other means of support

  • Emergency food and social contact, if needed, to those who have registered for support after having received their letter from NHS England

  • Signposting and connecting people to voluntary organisations and community groups in their local area for support, and linking residents to an appropriate service, which may be provided by the Council or the Voluntary sector

  • As well as to support queries and issues, such as if you are unable to pay council tax or if you cannot pay your rent Southampton City Council is working with NHS Southampton City CCG and Saints Foundation to co-ordinate the collection and delivery of medications for those who do not have a family/ friend network in place for support

For residents living within Hampshire County Council please visit 
or contact the helpline on 0333 370 4000,  open Monday to Friday 9am to 5pm . During the current period of national restrictions, the helpline will also be open on Saturdays and Sundays from 10am to 3pm.


Welcome to our Carers, Friends and Family pages


If you're caring for someone, it's important you get the advice, information and support you need to help in your caring role.

If you want further advice about caring, please speak to a member of our staff who will be happy to advise you about the support that’s available.

As a Trust, we are determined to keep people at the heart of everything we do so we can create the best possible care experience and outcomes for families.

Our People and Partnership Commitment Strategy 2018/2022 and Summary detail our commitment to working together with service users, patients, families and carers to ensure they have a say in their care and treatment, and helping us to understand how services can be improved.

2021 Mental Health Survey 

Southern Health NHS Foundation Trust will soon be carrying out the “2021 Community Mental Health Survey” to find out what service users think about their care.

The survey is voluntary and all answers are confidential. This is part of a national programme to improve quality of care and service users’ experiences.

Please see this flyer for further information


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