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Care Quality Commission finds further improvements at Southern Health

Today (2 October 2018) the Care Quality Commission (CQC) have published their comprehensive report into Southern Health NHS Foundation Trust. Whilst the Trust remains rated as ‘requires improvement’ overall, the CQC have found many signs of progress across the organisation, with over 84% of service areas now rated as ‘good or ‘outstanding’.

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The inspection took place in June/July 2018 and is the first comprehensive report into the trust since 2014.

The Trust’s community services have received a rating of ‘good’ overall, and its inpatient services for people with a learning disability have been rated as ‘outstanding’ overall.

Dr Nick Broughton, Chief Executive of Southern Health said: “I am very encouraged to see the Trust’s progress highlighted in today’s report, which is a tribute to the diligence and compassion of our staff.

“It also reflects the significant strides we have made to improve our relations and involvement with the families and carers of our patients and service users, with the CQC feedback showing that: ‘Staff had made a genuine commitment to engaging with patients. We saw that they were patient and diligent in helping patients express their views, and liaised with them in all aspects of their care. The feedback from patients and carers was clear that they felt they were not only listened to, but included and involved in their care.’

“In addition the report describes how staff told inspectors they now feel more valued and supported, and that the CQC has seen a positive shift in culture at Southern Health.”

“Whilst today’s report gives real cause for optimism, clearly we have more work to do: particularly in relation to our staffing levels and ensuring we have enough trained staff to best support the people we care for. We remain committed to continuously improving our services to deliver the best possible care.

“In the coming months we will be continuing our efforts in these areas alongside our staff, patients, service users, their carers and families, commissioners and partners. We are clear that making Southern Health into the best organisation it can be is a collaborative effort, that must be driven by those who deliver and receive our services on a day to day basis.”

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