Changes to The Lighthouse service
In light of the current self-isolation measures and the ask for people to stay at home, we at the Lighthouse are thinking differently about how we can provide support in these uncertain times.
We are seeing increased levels of anxiety and mental health difficulties, a lot of which is due to nation-wide uncertainty, reduced social interactions and lack of opportunities for community involvement.
Our staff are keen to provide support to all of those in the Southampton City area, who are in mental health crisis or emotional distress but are also committed to supporting people to stay at home and reduce the spread of COVID-19.
For this reason, we have set up a temporary virtual service within Mind’s existing text/skype/telephone service. This will be for Southampton city residents (postcodes SO14-SO19) during our usual opening hours of 4.30pm-12am.
How it works
The Lighthouse hub in Shirley is now temporarily closed. Those in mental health crisis or emotional distress can text ‘lighthouse’ and their postcode (for example LIGHTHOUSE SO14 0YG) to the Mind text line number (07451276010) between 4.30pm and 12am. Our staff will then contact them via telephone, email, webchat or text.
The Lighthouse is an informal, non-judgemental, out-of-hours mental health service for anyone over the age of 18 who requires short-term support in times of great difficulty or is struggling with poor mental health.
Our team is made up of people who have lived experience of mental health challenges and using services, people who hold a professional registration, and people who fall across both categories.
Visiting the Lighthouse may be useful if you are:
- Feeling overwhelmed or hopeless.
- In need of urgent mental health support
- Having thoughts to end your life
- Feeling isolated or alone
- Confused about where to find support
The Lighthouse is unable to work with people who:
- need medical attention
- have been drinking alcohol or using drugs
- are threatening or show physically aggressive behaviour
- are under 18
What to expect
When you arrive at the Lighthouse, you will be welcomed and given a tour. We will take some basic details such as your name and date of birth. You may want to have a cup of tea and chat with one of the team about how things are for you. If you don’t feel like talking, you may want to engage in creative activities or simply take some time out.
At the Lighthouse, our facilities include:
- a comfortable lounge area
- arts, crafts, games and other activities
- a low stimulus ‘sensory’ room
- a range of resources such as sensory aids and information that you are welcome to browse through and make use of.
- facilitated, informal peer support alongside other guests using the service
- space for making drinks
- wheelchair accessible facilities.
At the Lighthouse we are unable to give medication or therapy, but we are able to provide in-the-moment support on your terms. Our aim is to work alongside you to find a sense of agency and control in spite of your struggles.
Our team may also help you find more support from other services, whether it be immediate or urgent care, primary or secondary care or even linking in with services you are already in contact with.