When you arrive at Austen House you’ll be met by your care team. We will show you around as soon as possible – you can ask us any questions and we will provide you with lots of information about what to expect when you stay here.
Bedroom at Austen House
We know that being away from home and the environment you’re familiar with can be difficult. We therefore try to make the unit as homely and comfortable as possible. You will have your own bedroom with en-suite facilities.
During your stay your day will be structured to include time for activities, education and therapeutic sessions. How your day is structured will depend on your individual care plan – your care team will discuss this with you.
During evenings and weekends we plan activities such as sports, board games, quizzes, arts and crafts and film nights.
Food, money and belongings
You will have a choice of meals and we will always try and vary our menus so they’re not repetitive. If you have individual dietary needs we will make sure these are catered for. There are also snacks available for you.
You can bring a certain amount of belongings into your room, such as clothing, books, toiletries and music. If you have a lot of items we may need to put some in secure storage, but you’ll still be able to access them.
You won’t be allowed money in the ward areas. We store money securely in Patient Services which you can access during set hours. You can use money to purchase things like snacks, stamps and toiletries.
Contacting your family, guardians or carers
We will encourage you to stay in contact with family, guardians and carers, through visits and on the phone. During your stay you can receive or make calls to family, friends, guardians or health professionals that are agreed by your care team.
We also offer family therapy during your stay. It’s a chance for you to talk together about issues such as relationships, hopes for the future or events that led up to you being admitted. You will have the opportunity to choose what issues you talk about. You and your family will be supported by a family therapist.
Your spiritual and religious needs
If you have individual religious or spiritual needs, we will always try to support and respect them. We have a chaplain who young people can request to see and a dedicated multi-faith room.