Throughout 2018 Southern Health has been going through a period of substantial transformation, beginning with a focus on our approach to quality improvement. This has meant a shift in culture, in giving our employees the autonomy and confidence to make changes where they know that outcomes for patients can be improved, and involving our patients in developing these changes.
A vital part of this programme is the involvement of our service users, patients, their family members and carers. Those who receive our services are the experts in helping to make them more effective, and by working with the staff who deliver and develop those services, we can ensure the changes are real and sustainable.
The transformation programme has seen a small number of staff take part in intensive quality improvement training, learning practical tools and methodologies that can be applied in all our services. These staff are now leading transformation projects and providing support and training to others, so that their knowledge and expertise is shared and used to deliver real change.