The NHS Friends and Family Test is a simple feedback tool, which asks the key question... Thinking about the service we provide, overall, how was your experience of our service?
Response options range between very good – very poor and you can leave anonymous comments too. The "Friends and Family Test" is incorporated into all our patient experience questionnaires, feedback cards, feedback, and our online survey.
Feedback from anyone who uses our services is extremely valuable as it tells us how we're doing and helps us to improve services. Comments received are anonymous, however if you wish to be contacted regarding your feedback please email firstname.lastname@example.org
View the NHS England video about the Friends and Family Test (includes British Sign Language):