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It is vitally important that we ensure all aspects of our services, and the wider organisation, are made accessible wherever possible. We recognise that people can have a broad range of needs when it comes to effective communication, and it is our responsibility to ensure we make adjustments in order to meet these needs.

The Accessible Information Standard directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communications support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss. 

The standard applies to service providers across the NHS and adult social care system, and it specifically aims to improve the quality and safety of care received by individuals with information and communication needs, and their ability to be involved in autonomous decision-making about their health, care and wellbeing.

Web accessibility

We are also committed to complying with the Disability Discrimination Act and have made significant improvements to our website in order to reduce the barriers experienced by people with disabilities. By following Government guidelines, it is our policy to create pages to W3C Web Content Accessibility Guidelines Priority 2-Level (Double A).

If you find any of our pages inaccessible, please use the Website Feedback Form to let us know. Please include details of the technology you are using and we will make every reasonable effort to either remove the barrier or provide the information in a format that you find acceptable. 

The Southern Health Communications Team can direct you to companies who provide a range of services including:

Interpreting (spoken)

Face-to-face interpreting (approximately 30-35 languages) and Telephone interpreting (any language)

Translations (written)

Translations of medical, legal and technical documents are undertaken in most languages to high quality standards and tight deadlines.

Cultural Assessments

A scheme to undertake the cultural needs (e.g. religious, ethical beliefs and language) of Black and Minority Ethnic inpatients’ so they can be incorporated into their care plan to improve patient experience.

You can contact the Communications Team by email or phone 023 8087 4666. 

Or for more information, contact our Equality and Diversity lead, Ricky Somal.

Downloadable documents

We provide downloadable documents in different formats including PDF and Rich Text format.

If you have difficulties obtaining information from a PDF, you can use Adobe's web-based conversion service to produce an HTML version.  However, please be aware that the standard of HTML produced is not very good.

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