Trust HQ, Tatchbury Mount Calmore
Southampton SO40 2RZ
Phone number: 023 8087 4000
To work collaboratively with staff, service users and carers to look at patient experience, to improve safety and therapeutic environment.
The Rapid Process Improvement Workshop brought staff and service users together where a number of key areas for improvement were identified:
There was not enough time to spend with service users
time spent doing unnecessary tasks
staff wellbeing diminished
blanket observations, not tailored to service users needs
one to one time has to be requested.
Key lessons learned