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Local mental health residential home shines in latest CQC inspection

28 November 2019

Local mental health residential home shines in latest CQC inspection

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A recent inspection by the UK’s national health regulator, the Care Quality Commission (CQC), has rated Crowlin House as ‘Good’.


Crowlin House is an 18 bed residential home that provides 24/7 care for adults who experience mental health issues. The inspection found the residential home to be ‘a friendly atmosphere ‘and ‘staff are supported people in a kind and caring way that took account of their individual needs and preferences. 

Elizabeth Thomas, Registered Manager for Crowlin House commented;

 “I am over joyed that we have received the rating of ‘good’ at our latest CQC inspection. The report reflects the environment we have built here at Crowlin; open, empowering and inclusive.”

 The CQC looks at five areas including safety, effectiveness, caring, responsiveness and how well led the service is. In all five categories, Crowlin House received the rating of ‘good’.

 A third party health and social care professional told the CQC “I found the home to be warm and welcoming. Reception staff were friendly and approachable". They added, "I really can't think of any anything negative to say about the home".

 Residents are supported to become more independent by taking part in skills such as, cooking, cleaning, budgeting and how to deal with a crisis. 

 A resident told the CQC "Staff encourage me to do things for myself and help me make decisions at times. I do my washing independently when I want to”

 “My aim is to move into my own accommodation, and we have people come and talk to us about this. Staff are helping me to become more independent".

 To find out more about Crowlin House click here 

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