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CQC rating ''Good'' recognised quality improvement progress

We are delighted that Southern Health has been rated "Good" in our recent CQC report.  It is fantastic that in such an early stage of our journey, the CQC have seen the impact of our quality improvement work and recognising the positive impact it is having on patient care." 

We would like to thank all our staff who have been involved in QI to date and to all the future staff who will be able to find out more about QI and implement into their working lives to improve services.

We also would like to thank our service users, families and carers who have been instrumental in our quality improvement programme. Without you - none of our quality improvement work would be possible. 

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Here's an excerpt from the summary review.

"The trust had worked with a partner NHS trust with outstanding status with the CQC to develop 20 quality improvement projects across the organisation. This included training 500 staff in quality improvement methodology, 1500 staff were and are involved in the quality improvement projects and 250 service users had also been involved and contributed to the projects. The projects were at various stages of implementation and all required embedding into every day practise. We saw that some of the projects were already having a positive effect on patient care.

Staff put patients at the centre of everything they did. Staff treated all patients with compassion, respect and kindness. The privacy and dignity of patients was maintained. Patients were supported by staff to understand and manage their care and treatment. Staff actively involved families and carers of patients in their care appropriately. For example, families were heavily involved in the development of Austen House, the new child and adolescent low secure inpatient unit.

The trust had made some really positive steps in implementing quality improvement work across the organisation. The pace of progression had been considerable even though it was still early days but staff at all levels were enthusiastic although there was still much to do to ensure quality improvement work was embedded in all areas. The trust had employed a service user involvement facilitator specifically to engage in quality improvement initiatives involved patients and/or carers and patients/carers; there were 250 patients/carers involved in initiatives across the trust."

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