This service will provide a friendly listening and support service where you can share your feedback with a focus on resolutions.
Aimed at patients, families, carers, members of the public and staff members, this service will provide the opportunity to speak to someone, ask for advice or access signposting information. The new service will be able provide an additional platform to share your feedback to support the Trust to make positive changes for the future.
This service will be separate from the Complaints and Patient Experience Team but will closely with them when required to ensure we reach a suitable resolution to your concerns. This service will be focused around hearing your concerns and raising them with the most appropriate team, escalating where appropriate or signposting other services to best support you.
We recently ran a survey so you could help us choose the service's name. The survey is now closed and the results will be shared shortly.
Thank you for your participation.
“I would like to talk to someone about the care my mother received, however I do not wish to make a complaint.”
“ I would like to provide some feedback on my recent appointment”
“I received excellent care from a particular member of staff, I’d like them to be recognised for this”
“I have an idea on how we could improve a particular service, can I share these ideas with someone?”
“I’ve recently been discharged from mental health services, however I would like to know what other support is out there for me”