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ChatHealth - school nursing text service

ChatHealth is a confidential text messaging service that enables children and young people (aged 11-19) in Hampshire to send questions via SMS to their School Nursing Team. The child or young person then receives a reply that includes signposting to additional services. The ChatHealth service is available Monday-Friday 08:30-16:30. This includes school holidays, however it is closed on bank holidays. If a child texts outside of these hours they will receive a bounce-back message directing them to other sources of support in the meantime. However the ChatHealth nurses will reply to the message when ChatHealth reopens.

Chathealth logo and SN logo

Children and young people can text about a range of issues including:


  • Relationships
  • Weight
  • Anxiety
  • Depression
  • Drugs
  • Smoking
  • Stress
  • My Body
  • Alcohol
  • Self-harm


To text the service, please message: 07507 332160

Disclaimer

We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a member of school staff or your doctor. Our text number does not receive voice calls or MMS picture messages. Prevent the school nurse from sending messages to you by texting STOP to our number. Please respect your schools mobile phone policy. Messages are charged at your usual rate.

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