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ChatHealth young people’s text messaging service launches in Hampshire

Southern Health NHS Foundation Trust’s (SHFT) School Nursing Service has launched ChatHealth, a text messaging service to support young people in Hampshire.  The aim is to improve access to health information and support for young people aged 11-19 years.

Chathealth logo and SN logo

With more and more young people using hand held mobile devices in their daily lives, the ChatHealth text service is an easy way for young people to confidentially ask for help with a range of issues. The service is manned by qualified school nurses who have a wealth of experience of working with young people.

ChatHealth is available now and allows young people in Hampshire to text messages to a dedicated number 07507 332160; the messages are then delivered to a secure website. Once received, the SHFT school nursing service will be respond to the text within one working day.

ChatHealth is available Monday to Friday from 9am-4.30pm (excluding bank holidays). Any young person who texts the service outside of these hours will receive an automated message with advice of where to get help if their question is urgent.

The School Nursing Team are able to support young people with questions relating to a wide range of health and wellbeing issues including self-harm, relationships, bullying, weight, anxiety, drugs, smoking, stress, body worries, alcohol and sexual health. As well as giving advice, the team can signpost to appropriate services and other support.

Young people are still able to see a School Nurse face to face in a school or college drop in or other setting.

Although the service is confidential and young people do not need to disclose their name, if there is a concern for an individual’s safety, there are safeguarding procedures in place.

To text the service, young people should send their message to: 07507 332160.

Ginny Taylor, Head of Children and Family Services at SHFT, said, “ChatHealth is an award winning young people’s texting service that has been launched in many NHS health trusts across the UK.  Launching it in Hampshire is an exciting opportunity to make health information more easily accessible for children and young people. ChatHealth will help young people get timely advice and support from our qualified school nurses via their phones when they have a question about their health and wellbeing.”

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Contact a ChatHealth Nurse: please message 07507 332160