The week long inspection took place in October 2014, where over 100 inspectors visited over 120 sites across the Trust.
Katrina Percy, Chief Executive of Southern Health said, “We welcome this report from the CQC, which is an invaluable opportunity for us to reflect on detailed feedback on our services. In every part of the report, the recurring theme is the caring and responsive approach of staff towards patients. This is something I see in our staff every day, and it is reassuring and affirming to see this care recognised by the CQC.
“There were a number of areas of practice highlighted as good within the report, and also areas of best practice and innovation, such as the peer review programme that is active throughout the Trust, and I am delighted to see staff recognised for their efforts here.
“The report also highlighted a number of areas for improvement, which we have already begun to address. We know that there will always be things we can learn from and ways we can make our services better, and we are working closely with staff, commissioners and partners to make progress.
“This is a challenging time for the health service nationally, and our work with colleagues in primary and social care will transform traditional care services for the future.”
Seventeen services were inspected and were rated as either ‘Requires Improvement’, ‘Good’, or ‘Outstanding’.
The inspectors based their ratings of each service or team visited on five key questions, the evidence for each then leads to the rating given. The questions are:
- Is it safe?
- Is it effective?
- Is it responsive?
- Is it caring?
- Is it well-led?
Southern Health is required to produce a detailed action plan to the CQC in response to the areas identified for improvement. A number of actions have already been completed and many are in progress.
The CQC are an independent health and adult social care regulator whose job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety.