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Internal Review and complaint to ICO


If you make a request under the FOI Act and you are not satisfied with our response, you are entitled to an internal review where we have made a decision under Part 1 of the Act.

For example, an internal reviewer might review the Trust's decision to withhold information under a particular exemption.

What to do if you feel you are entitled to a review

If you have made a request and believe you are entitled to an internal review, please either e-mail or write to us at the address below.

Please include:

  • Name

  • Address

  • Unique reference number that would have been included with all previous correspondence from the Trust. 

  • An explaination of what you would like us to review from our original response.


Head of Legal and Insurance Services                                         Southern Health NHS Foundation Trust                                    
Freedom of Information                                                          
6 Sterne Road                                                                       
Tatchbury Mount                                                             Calmore                                    
SO40 2RZ

Email: foi@southernhealth.nhs.uk

When you can expect a response

We aim to handle the majority of internal reviews within 20 working days.

However, if the review involves complex issues that require further investigation, and additional consideration of the public interest test, we aim to handle these within 30 working days.

Complaint to ICO

If your review is not resolved to your complete satisfaction, you have the right to apply to the Information Commissioner for a decision. The Information Commissioner's Office can be contacted by a letter setting out your concerns, our reference for your request, and information about the Internal Review undertaken addressed to:

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