If you have any suggestions about how we can improve our services, we would really like to hear from you. Please contact our Complaints and Patient Experience Team with any suggestions that you may have.
Any concerns that you have are often best dealt with when they arise. Therefore we would encourage you to explain your problem to a member of staff in the first instance. In many cases, it should be possible to sort out the problem straight away by talking to the person you have already been dealing with, or perhaps their manager.
However, as a service user, relative or carer, sometimes you may need to turn to someone for free, confidential, and timely help or advice.
The Complaints and Patient Experience Team can help you to resolve any concerns that you may have about the care and treatment provided, at an early stage.
As a Trust, we appreciate how important feedback is and just as we like to know when things go wrong, it is also helpful to know when we are doing things well.
This not only helps boost staff morale and motivation, but also allows us to identify which areas are doing better than others. We can then try to replicate that practice across other areas of the Trust.
If you are pleased with the service you have received, we ask you to either let the staff know directly, or to contact our Complaints and Patient Experience Team.