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Patient Experience

If it matters to you it matters to us

Patients and service users are at the heart of everything we do.

At Southern Health, our vision is to provide high quality, safe services that improve the health, wellbeing and independence of the people we serve. We are committed to listening and hearing patients, service users and carers at all times to help us strive to be the best we can be.

One of the ways we listen to patients, service users and carers is through the Trust patient experience survey. An individual patient experience survey is available for each team and is openly available to all patients to provide feedback at any point whilst receiving care with our services. In addition to our Trust patient experience survey we also participate in national patient surveys for our Mental Health services. These are run by an independent provider on behalf of the Trust with, anonymised, results shared nationally to ensure the experience of our patients helps improve patient care across other similar Trusts.

As part of our commitment to learning from patient feedback we provide a summary of the Trust patient experience survey results for each clinical directorate and details of the actions taken by teams in response to your feedback. These documents can be found using the links to each clinical directorate below.