Patients and service users are at the heart of everything we do.
At Southern Health, our vision is to provide high quality, safe services that improve the health, wellbeing and independence of the people we serve. We are committed to listening and hearing patients, service users and carers at all times to help us strive to be the best we can be.
We listen to patients, service users, and carers in lots of ways, through day to day contact, our Trust survey, compliments, comments, concerns and complaints, and through a variety of meetings with patients, carers and the public.
An individual patient experience survey is available for each team and is openly available to all patients to provide feedback at any point whilst receiving care with our services. In addition to our Trust patient experience survey we also participate in national patient surveys for our Mental Health services. These are run by an independent provider on behalf of the Trust with, anonymised, results shared nationally to ensure the experience of our patients helps improve patient care across other similar Trusts.
As part of our commitment to learning from patient feedback we provide a regular report which summarises Patient Experience of Services, and an annual report of Complaints, Concerns and Compliments. Links to these are on the right hand side of this page, and below are links to each clinical directorate's specific feedback reports, where you can see the main themes of the feedback received and the details of actions taken in response.