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Policies and procedures

You can download all of our Trust policies and procedures. They're split into two categories according to the type of service being provided. 

Reference number
SH NCP 39
Title
Identifying and Managing Persistent and Unreasonable Complaints and Complainants Policy
Policy
- 279KB
Description
Policy which outlines actions to take when a complainant becomes vexatious, unreasonable and or persistent or a complaint becomes unreasonable.