The strategy gives a clear definition of what quality care is, what it looks like to a Southern Health patient/service user and their family and how we will know if we are delivering this care.
We are using mechanisms such a comprehensive appraisal process, wider access to training and team business planning to help our staff focus on our aims and understand the role they play in achieving them. We know it is vital for staff to truly understand the experiences of people who use our services to enable this insight to be used day by day to further improve our services. So, we are also developing new ways for staff to hear and act on this feedback.
The strategy also provides information on our quality structure and how we gain assurance that we are delivering the best possible care. There are also details of our quality improvement priorities, which are selected in consultation with stakeholders and approved by Trust Board as part of our Annual Quality Report. The Strategy has been designed with the aim that at the end of the five years the Trust will have a culture of safety improvement and a CQC rating of Outstanding.