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Care Quality Commission

The CQC are here to make sure health and social care services provide people with safe, effective, compassionate, high quality care and encourage services to improve.


Two adults involved in rehabilitation exercise

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety. They publish what they find, including performance ratings to help people choose care.

If they discover evidence of unsafe or poor standards then they have a variety of powers to ensure that providers remedy the situation as soon as possible.

Our Inspection

Southern Health's Trust-wide inspection took place between 6-10 October 2014. We were given one of the first opportunities to showcase our services under the new CQC inspection regime. The CQC visited over 120 sites covering a range of different services.

The Outcome

Copies of the final reports are available to download from the CQC website.

In every part of the report, the recurring theme is the caring and responsive approach of staff towards patients. 70 per cent of the individual ratings for Southern Health services are ‘Good’ or better, and the overall rating is ‘Requires Improvement’. The report identifies areas where we can do better, and we are already developing action plans and carrying out improvements to address those.

In a Trust as big as ours providing many different services over a wide geographical area, inevitably there will be things which we can learn from the insight which inspectors, who include clinicians and experts from other parts of the UK, can provide. They did identify areas for improvement, many of which we have already addressed, the rest we are developing programmes for.  By working together, and with our commissioners and partners, we will continue in our commitment to provide the best possible care for our patients and service users.

The CQC will visit and carry out spot checks across any service which has an action plan in place in response to the Trust-wide inspection.  Mental Health Act inspections will continue, and services may also be inspected as part of thematic reviews or in response to feedback the CQC receives about our services and care.